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Terms of Service

 

DELIVERY SERVICES

Deliveries to South Africa

  • All deliveries within South Africa are done via our couriers and on a “Door to Door” basis.
  • The delivery charge of R150.00 is applicable to all orders of less than R399.00.
  • Orders of R399.00 or more, to any destination within the country are absolutely free.
  • Deliveries within Gauteng are done within 24 hours (weekends excluded).
  • Deliveries to the rest of the country might take more than 24 hours.
  • Delivery of an order paid via EFT takes place only when payment is received (an EFT payment might take a couple of days to reflect into our account).

Deliveries to the rest of the World (up to 3kg max)

All international deliveries are processed by UTI’s Global Mail Services. These deliveries are not on a “Door to Door” basis – the delivery channel ultimately is your country’s post office.

For international deliveries, we suggest you to use – when available – a Post Box address and not a physical address. International deliveries might take more than 7 working days (depending on the destination). Your order’s delivery cost gets automatically calculated within the “check out” page.

 Please Note:
  • The delivery process gets initiated as soon as payment is reflected (all electronic payments reflect same day).
  • For deliveries within South Africa, the delivery address cannot be a Post Box address. It can only be physical address.
  • We advise you to please visit the following pages  “our return policy”, “methods of payment” and “your private information” prior to placing an order.
 

 

 PURCHASE INFORMATION

The following general or specific conditions of sale apply to all business relations between Mostra Di Cafe (Pty) Ltd. as the sole owner & operator of www.mostradicafe.co.za and any customer purchasing products via this electronic platform, as defined at the time of conclusion of such purchase.

Concluding a purchase

You are not obliged to purchase any product by placing it in your cart. You are only obliged to such purchase & automatically agree with our company’s terms and conditions, once you click on the “Buy/Purchase” button within the “shopping cart” page.

Order Confirmation

We confirm receipt of your order electronically (via email) and automatically (once you’ve concluded your purchasing process). Another way of confirming receipt of your order is by initiating the delivery process.

Verification of Goods Received

It is your responsibility to verify the quantity and condition of the goods you’ve ordered upon delivery. In case you observe damage or missing items, you must notify and file claim with the delivering courier or post office branch and inform Mostra Di Cafe (Pty) Ltd. within 7 days after delivery. In such case, Mostra Di Cafe (Pty) Ltd. after investigating and confirming the incident (a process that will not take more than 7 working days), will re-send you the product(s) in question.

Product Pricing & Delivery Charges

  • All product prices are valid at the time ordering. The time period of a possible limited offers can be found where they are illustrated within the Website. All prices include tax but exclude delivery costs (for the destinations delivery costs are applicable).
  • Mostra Di Cafe (Pty) Ltd. will deliver the products ordered, to the address provided by the customer.
  • All products ordered, shall remain property of Mostra Di Cafe (Pty) Ltd. until complete payment is received.
  • All though Mostra Di Cafe (Pty) Ltd. accepts a variety of payment methods, we retain the right only to accept certain payment methods in some cases. Cash or cheque payments are not accepted and please note that we do not accept liability for any losses.
  • All our sales terms & conditions shall be governed by the law of the Republic of South Africa.

RETURNS POLICY

 Cancellation and Return Instructions

  • You have the right to cancel your order by sending us a letter or an e-mail to this affect, or by simply returning any product that does not suit you, within 7 days after receiving your order.
  • Mostra Di Cafe (Pty) Ltd. will accept returns of products in their original condition and packaging accompanied by the relevant invoice. When we receive such return, we will reimburse the price of the returned product (but not the relevant delivery charges) within a maximum of 30 days. All refunds will be made in the form of the original payment.
  • All products are to be shipped back to the following address:
Mostra Di Cafe (Pty) Ltd.
14 Vuurslag Avenue
Spartan Ext. 7
Gauteng
South Africa
 Please Note:
You have the right to cancel or return an order as a consumer but please keep in mind that in such case you shall bear the costs of delivery & return delivery – if you choose to cancel prior to you receiving the order or the cost of return delivery – if you choose to cancel the order after receiving it. Mostra Di Cafe (Pty) Ltd. will bear the costs of the return delivery in all cases when the wrong product was delivered.

 

PAYMENT METHODS 

Mostra Di Cafe (Pty) Ltd. accepts credit and debit card payments using Visa, MasterCard, American Express, Discover, Diner’s Club and JCB. We also accept payments via PayPal.

Credit/Debit Card

All our credit / debit card payments are handled by PayFast using encrypted forms by SSL for data transfers. This highly secured method is safe and secure. Your credit/debit card will be charged once you complete your order and check out.

If your credit card uses 3-D Secure (a security procedure to authenticate your credit card), after entering your credit card details you will be requested to enter your 3-D Secure PIN. You may also be asked to enter the 3 digit CVV (Card Verification Value), which can be found on the back of your credit/debit card.

EFT / Direct Bank Transfers

EFT’s and direct bank transfer are also another way simple and secure way of making payments to us. Just make sure to quote your order number when making such payments to avoid any delays.

SALES TAX

There is no additional sales tax charged on our products. Sales Tax is included in the indicated price.

YOUR PRIVATE INFORMATION

We are aware that it is very important to everyone that his/her personal data is treated with care. Be 100% sure that Mostra Di Cafe (Pty) Ltd. will never share your personal information with any third party. In other words, we will not sell or rent your personal data to third parties for marketing purposes without your express permission.

When placing an order, we require your correct name, address and payment details as well as your email address so that we can confirm receipt of your order and communicate with you. We also use this to identify you (customer login). In addition, we use your email address to send you order and shipping confirmation emails. We use the data provided by you without your explicit consent exclusively for fulfilling and processing your order.

Your data will be disclosed to the delivering company responsible for the delivery as far as this is necessary for the delivery of your order. For the settlement of payments we disclose your payment details to the relevant banking institution.

Your personal data are transferred securely when you place an order with us. All data transferred during the order process are transferred using 128 bit SSL (Secure Socket Layer) encryption.

 

PROTECTION OF PERSONAL INFORMATION ACT – Notice

1.            INTRODUCTION

  • Mostra Di Cafe (herein referred to as “the company”) is a leading South African coffee roaster, packer & distributor. The company’s mission is “to provide quality coffee products in the markets it serves”. The company manufactures, markets, and distributes a wide range of coffee products and is a leading supplier to both the private and public sectors of the market.
    • The company operates from Unit 2, Spartan Business Park, 14 Vuurslag Avenue – Spartan Ext.7 – Gauteng – South Africa and it is from exactly the same location that the company runs all manufacturing, distribution & administration functions from.
    • As part of managing the business and creating value for its various stakeholders, the company is required, in certain instances, to process personal information. Accordingly, the company is required to protect the personal information as set out in the Protection of Personal Information Act 4 of 2013, including its Regulations (POPI Act).
    • This notice constitutes Mostra Di Café’s policy statement to declare its commitment to comply with the POPI Act. Accordingly, it provides insights on how the company processes personal information of data subjects as set out in the POPI Act.
    • Mostra Di Cafe shall ensure that personal information is processed within the parameters of the law.
    • This notice must be read in conjunction with the POPI Act and its Regulations, where applicable.
2.            OBJECTIVE
  • The objective of this notice is to give effect to the POPI Act and to provide clarity on the following:
    • What personal information the company collects about a data subject and the basis thereof;
  • How the company uses and protects the personal information of a data subject;
    • How long the company keeps the personal information of a data subject;
    • The rights of a data subject regarding their personal information; and
    • What the data subject should do if he/she does not want to provide the company with his personal information.
3.            INTERPRETATION AND DEFINITIONS

In this notice:

  • Clause headings are for convenience and reference only and shall not be used in the interpretation thereof;
    • Any gender includes the other genders and a natural person includes a juristic person and vice versa;
    • The following words and/or expressions shall, unless the context indicates otherwise, bear the meaning assigned to them below and in the POPI Act;
      • “Cookie/s” (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing to inter alia remember stateful information (such as items added in the shopping cart in an online store) or to record the user’s browsing activity.
      • “Data subject” means the person to whom Personal information relates;
  • “Employee” means a permanent, fixed-term or temporary employee of the company;
    • “Operator” means a third party that processes Personal information in terms of a mandate or contract with the company, without coming under the direct authority of Mostra Di Cafe;
  • “Information officer” means the person appointed by the company, from time to time, who is responsible for the monitoring of compliance, by the company, with the conditions for the lawful processing of Personal information; dealing with requests made to the company in terms of the POPI Act; working with the Regulator in relation to investigations conducted in relation to prior authorization by the Data subject and ensuring compliance by the company with the provisions of the POPI Act;
    • “Person” means any person, company, close corporation, trust, partnership or other entity;
    • “Personal information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—
      • information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
      • information relating to the educational, medical, financial, criminal

or employment history of the person;

  1. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
    1. the biometric information of the person;
  • the personal opinions, views or preferences of the person;
  • correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
  • the views or opinions of another individual about the person; and
  • the name of the person if it appears with other Personal information relating to the person or if the disclosure of the name itself would reveal information about the person;
    • “Privacy Notice or Notice” means this Notice as amended from time to time;
  • “Processing” means any operation or activity or any set of operations, whether or not by automatic means, concerning Personal information, including—
    • the collection, receipt, recording, organization, collation, storage,

updating or modification, retrieval, alteration, consultation or use;

  • dissemination by means of transmission, distribution or making available in any other form; or
    • merging, linking, as well as restriction, degradation, erasure or destruction of information.
4.            PROCESSING OF PERSONAL INFORMATION
  • Personal information Mostra Di Cafe collects about a data subject and the basis  thereof

The Personal information the company collects in the ordinary course of business includes:

  1. only information that is adequate, necessary, and relevant to enable it to effectively render a service or assist in any manner required, such as the Data subject’s name, identity number (where applicable), registration number, Data subject’s employees or its director’s Personal information, contact information etc;
  • electronic communications sent to the company;
  • information submitted to the company in response to a vacancy advertisement;
  • technical information, for instance through the use of cookies, such as – activity data, such as when the Data subject completes a form on the Mostra Di Café’s

website, possible subscribes to a newsletter, alerts or other services from the company or taking part in a competition, prize draw or survey;

  • information from the Data subject’s visits to the company’s website, including the type of browser and operating system that the Data subject uses, access times, pages viewed, URLs clicked on, his IP address and the pages visited before and after navigating the Mostra Di Café’s website;
  • social media tracking pixels that allow platforms such as Facebook and Twitter to interact with the Mostra Di Café’s website and give feedback on the Data subject’s actions;
  • device information, including the unique device identifier, hardware model, operating system and version and mobile network information;
  • Personal information that the company collects when it monitors other websites may include the Data subject’s public Personal information, for example when the company monitors digital conversations on public platforms to understand what people are saying about it or the coffee industry in general. The company may combine information that it has about a Data subject from various sources; and
  1. Personal information that Mostra Di Cafe collects when a Data subject reports a possible side effect or adverse event associated with one of its products may include information such as gender, date of birth and information about the Data subject’s taste preferences.
  • The company’s website uses various technologies including “cookies” which   .allow the website to recognize and respond to the Data subject as an individual. The Data subject can elect to accept or decline cookies. If a Data subject elects to decline cookies, not all elements of the website may function as intended, so his website experience may be affected.
  • Protecting the Data subject’s Personal information
  1. Mostra Di Cafe uses a variety of security measures and technologies to help protect Personal information of a Data subject from unauthorized access, use, disclosure, alteration or destruction in line with applicable Personal information

protection and privacy laws. For example, when the company shares the Personal information of a Data subject with external suppliers, it shall put in place  a written agreement which commits the suppliers to keep the Data subject’s Personal information confidential, and to put in place appropriate security measures to keep it secure.

  • The transmission to Mostra Di Café of information via the internet or a mobile phone network connection may not be completely secure and any transmission is at the Data subject’s risk.
  • Despite the security measures that the company has in place to protect Personal information of a Data subject (firewalls, password access and encryption methods), the Data subject acknowledges that it may be accessed by an unauthorized third party, e.g. as a result of an illegal activity.
  • From time to time the company may provide links to websites or mobile applications that it does not own or control. This Notice does not apply to those websites. If a Data subject chooses to use those websites, he must check the legal and privacy policies or statements posted on each website or mobile application he accesses to understand their privacy practices.
  • How does Mostra Di Cafe use the Personal information of a Data subject

The company may use the Personal information of a Data subject to provide the Data subject with information and services including:

  1. online events, such as webcast events;
  • press releases;
  • job postings;
  • financial results;
  • marketing communications about the company’s products and services. Mostra Di Cafe will obtain consent for marketing to the extent required by law.
  • Contact and interact with the Data subject, including to:
  1. respond to requests from the Data subject (for instance in case the Data subject applied for employment); and
  1. provide important notices and updates, such as changes to terms, standard operating procedures (SOPs), policies, security alerts and administrative messages.
  • Operate Mostra Di Cafe’s business, including:
  1. Screening visitors through CCV footage, conducting searches for dangerous weapons and completing the attendance register for security purposes to ensure that only authorized persons enter the premises of the company.
  1. complying with applicable laws, regulations and guidance; and
  1. complying with demands or requests made by regulators, governments, courts and law enforcement authorities.
  • Improve Mostra Di Cafe day-to-day operations, including:
  1. for internal purposes such as auditing, data analysis and research to help the company deliver and improve its digital platforms, content and services;
  1. to monitor and analyze trends, usage and activities in connection with the company’s products and services to understand which parts of the company’s digital platforms and services are of the most interest and to improve the design and content of those platforms;
  1. to improve the company’s products and services and communications to the Data subject; and
  1. to ensure that the company has up-to-date contact information for the Data subject, where applicable.
  • How long will Mostra Di Cafe keep Personal information of a Data subject

The company will always keep the Personal information of a Data subject for the period required by law and where it needs to do so in connection with legal action or an investigation in which it is involved. Otherwise, the company will keep Personal information of a Data subject:

  1. for as long as needed to provide the Data subject with access to services he has requested;
  2. where the Data subject has contacted the company with a question or request, for as long as necessary to allow the company to respond to the question or request and as required by law.
  3. Instances where sharing of Personal information of a Data subject by Mostra Di Café  is permitted
  4. The company may share Personal information of a Data subject with the following third parties:
  5. The company’s agents and suppliers, including those who provide it with technology services such as data analytics, hosting and technical support;
  6. The company’s professional advisors, auditors and business partners;
  7. regulators, governments and law enforcement authorities; and
  8. other third parties in connection with re-organising all or any part of the company’s business.
  • Personal information of a Data subject may be processed by the company and the company’s third party suppliers outside of the Data subject’s home country. Personal information laws in the countries to which the Personal information of a Data subject is transferred may not be equivalent to, or as protective as, the laws in the Data subject’s home country.
  • The company will implement appropriate and reasonable measures to ensure that the Personal information of a Data subject remains protected and secure when it is transferred outside of the Data subject’s home country, in accordance with applicable Personal information protection and privacy laws. These measures include data transfer agreements implementing standard data protection clauses.
  • The Data subject’s rights regarding his Personal information

The Data subject is entitled to:

  1. request the company for access to Personal information the company  holds about him;
  • request the correction and/or deletion of his Personal information;
  • request the restriction of the processing of his Personal information, or object to that processing;
  • withdraw his consent to the processing of his Personal information (where the company is processing his Personal information based on his consent);
  • withdraw his consent to receive marketing messages;
  • request for the receipt or the transfer to another organization, in a machine- readable form, of the Personal information that he has provided to the company; and
  • complain to his local data protection authority if his privacy rights are violated, or if he has suffered as a result of unlawful processing of his Personal information.
  • What the Data subject should do if he/she does not want to provide Mostra Di Café  with his Personal information
  • Where a Data subject is given the option to share his Personal information with the company, he can always elect not to do so.
  1. If a Data subject objects to the processing of his Personal information, or if he has provided his consent to processing and he later choose to withdraw it, the company will comply with the request in accordance with its legal obligations. The company’s legal obligations in respect of the withdrawn information shall therefore cease to exist.
5.            IMPORTANT NOTICE TO DATA SUBJECTS
  • By visiting the company’s website and communicating electronically with the company, the Data subject consents to the processing, including transfer of his Personal information as set out in this Notice.
  • Mostra Di Cafe is continually improving its methods of communication and adding new functionality and features to its website. Due to these ongoing changes, changes in the law and the changing nature of technology, the company’s data protection practices will change from time to time. If and when its protection practices change, Mostra Di Cafe will update this Notice to describe its new practices. The Data subject is encouraged to check it regularly.
6.            CONTACT US
  • For any questions or requests regarding this Notice or if a Data subject would like to exercise his rights including contacting the Information officer, please use the following contact information of the Information officer: 011 392 6140 or email admin @ mostradicafe . co . za